Comprehensive service for fully automatic coffee machines
- Personalised advice
- 150 service technicians
- Telephone customer service
- Delivery of coffee & Co.
Service for your fully automatic coffee machine – from advice to support
A professional provider for coffee supply in companies is characterised not only by good products, but above all by its customer service. We want our customers to feel that they are in good hands, as befits a true partner.
Personal advice, planning and installation
Determine individual coffee requirements
Our field sales experts take on these tasks:
- Determining your requirements & wishes
- Presentation of suitable fully automatic machines
- Checking the feasibility in your company
- Tasting session with your employees & colleagues
- Advice on the selection of coffee beans
Our in-house service team organises the installation
If you agree with our offer, the in-house service team will take over:
- Checking the equipment & accessories
- Coordination of the installation period
- Planning the installation date with you
- Answering contract and invoicing questions
Technical support and customer service
On-site assistance from our service technicians
- Installation of your fully automatic machine incl. VDE test
- Configuration of the coffee to suit your taste
- Instruction in handling, cleaning and care
- Regular maintenance
- Troubleshooting on site
Technical hotline and customer service
Telephone help for all matters - whether troubleshooting or ordering coffee:
- Acceptance, administration and quantity adjustments of orders
- Troubleshooting over the phone & spare parts service
- Adjusting the dosage of coffee or milk powder
- Reading consumption and meter readings via telemetry
Beverage configuration by telemetry!
Simply convenient
Coffee machines that can not only be configured from a distance, but can also order coffee themselves, have been produced at Kaffee Partner since 2011. Telemetry is the magic word that has put Kaffee Partner a step above the rest in terms of coffee convenience.
How to reach the right contact person
Initial consultation for coffee machines
Our team of experts to find the perfect fully automatic coffee machine for you.
Availability
Mon.–Thu.: 8.00 am–6.00 pm
Fri.: 8.00 am–4.00 pm
Contract service
For all matters relating to your contract and invoices.
Availability
Mon.–Thu.: 8.00 am–6.00 pm
Fri.: 8.00 am–4.30 pm
Product orders
Order coffee, toppings, biscuits and accessories or customise delivery quantities.
Availability
Mon.–Thu.: 8.00 am–6.00 pm
Fri.: 8.00 am–4.30 pm
Technical hotline
For your technical support by phone or on site - faults will be rectified.
Availability
Mon.–Thu.: 8.00 am–6.00 pm
Fri.: 8.00 am–4.30 pm
Sat.–Sun.: 9.00 am–4.00 pm
Holidays: 9.00 am–4.00 pm
Instructions or cleaning video for fully automatic coffee machines
Quick help for self-help: Here you will find our documents, operating instructions and videos for Kaffee-Partner fully automatic coffee machines to download or watch directly.
We did it: TÜV certification with an overall grade of ‘good’ (1.9)
TÜV confirms: Kaffee Partner scores with friendly service and high product quality. 87.6% of respondents are very satisfied or satisfied overall with the Kaffee Partner GmbH range and would recommend Kaffee Partner and its products to others.